All local cable company monopolies should be broken up. All monopolies of all kinds are evil. They encourage abyssmal customer service and lack of quality. Why would you even bother developing a quality product when you have no competition?
Do you want a good laugh? Our cable TV and telephone service both don't work in outdoor temperatures below freezing. Don't even get me started on how stupid that is. Want to know when they propose to fix it? Friday. Oh, not this Friday. The Friday after Thanksgiving.
It's been two months and they haven't given us consistent service in all that time. Their proposed compensation? Limited credits that don't even really cover the amount of my time they've wasted and the amount of time we've had poor or no service. News flash: not charging me money for not giving me things is not compensation. That is not a favor. That is called not mugging me.
They are so full of shit. I hate them. And whoever makes their customer service policies should be fired and then deported.
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The Midwest is really fully of these sorts of things. But the law says that it's not illegal to own a Monopoly, it's illegal to use it as leverage to push people out of business. If another cable company popped up and Charter said "hey, come to us, you get cable free for a year, and it's a buck a year after that," because they can afford to lose that money rather than compete, that's illegal.
And since most of the people in the Midwest don't really care, no one ever really speaks out about the service these companies give. All the utilities are that way out here...:(
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