Aggravation

So, when a big famous website where people auction stuff sends you an alert telling you that you have to update information in your account, and you actually go to their website (to make sure it's legit), find the alert message, and then click the link in it to update, shouldn't that fix the problem?

No! Apparently, it shouldn't. You see, the link in the alert message only updates half of the info you need to update. The other half is, of course, not even listed as steps or as a link in the alert message.

To some of us who are easily annoyed by an alert message (that you can't delete, by the way, even though you followed all the instructions in it, because you, of course, didn't follow the secret instructions that aren't there) this is enough to drive you nuts. Nuts enough to contact the customer service of the site and ask for the stupid thing to get nuked I don't have to look at it anymore.

Cut to the response from customer service, snarkily telling me what I should have done. I even opened the alert message up again to see if I just missed this part, but I didn't. It's not there. When I inquired why this part of the procedure (which does not follow naturally from the instructions provided, by the way) isn't listed in the message that was designed to get you to accomplish both tasks, I got a non-response, a boilerplate restating the instructions I got originally, as though I was too dumb to follow the first one.

No, no. You don't realize that I'm trying to help you by pointing out all the time of yours and ours you're wasting when you don't tell us what you actually want us to do. I bet they wonder why no one updates their information, too.

Real head-scratcher, that one.

Oh, and I updated the info. The alert's still there, and I still can't delete it, even though they said I'd be able to once I finished the sooper seekrit part of the process. For heaven's sake.