So I'm calling the company I'm considering getting phone service from at our new address, and the first thing the phone tree prompts me with is, "Enter the telephone number of the address where you have service or the phone number where you would like to get service."
Bwah?
I mean, granted, the phone service is not the only service this company provides, but when one actually is a purveyor of phone services, has it not occurred to them that there will be people calling from outside the area, wanting to hook up brand-new service, and they will not have an answer to that phone prompt?
I waited through the computer lady asking me to please input the telephone number requested three times ("I'm sorry, I didn't understand you, can you please enter that again?") and I tried the 'press 0 for an operator' trick to no avail. Eventually, the phone tree kicked over to its secondary option to route my call, asking for a zip code where I had existing service or wanted new service.
Still...annoying. Head-scratching. You give people phone service! Is it such a stretch to think that a good number of the people calling have no way to start drilling into your phone tree without having to wait through the timeout on the first option? That's really, really annoying.
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2 comments:
Good luck at your new address!
The Weglarz Family
I don't know which is worse -- the senseless programming of the available choices, or the futile attempt to make you feel like you're conversing with a real person instead of an AU (Artificial Unintelligence). If I have to deal with a phone tree, I'd much rather listen to a straightforward recording than a quasi-conversational "OK, I can help you with that" fake.
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